Privacy Notice for Contractors

This privacy notice tells you about the information we collect from you when you submit an enquiry to us via our website, email or telephone. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are LaddersFree. Our address is Unit 2 Clyst Works, Clyst Rd, Topsham. Exeter. EX3 0DB. You can contact us by post at the above address, by email at dpo@laddersfree.com or by telephone on 0845 642 3242

If you have any enquiries about our use of your personal data these should be address to the Data Protection Officer using the contact details above.

What personal data do we collect?

When you submit an enquiry to us, we ask you for your name, business name, your email address, telephone number and a brief description of your enquiry. Upon entering into a suppler agreement with us we will ask you for: Bank Account details, demographic coverage, Insurance details.

Why do we collect this information?

We will use your information to respond to your enquiry and hopefully to provide you with the information you need. We do this in order to take steps at your request prior to entering into a supplier relationship with LaddersFree.

What do we do with your information?

Your information is stored in our Customer Relationship Management (CRM) system and secure accounting system.

We will not use the information to make any automated decisions that might affect you.

We will use your personal information I the following circumstances:

To administer and manage our relationship with you, including to set up and maintain your Supplier account facility
To process orders with you for services
To deal with any enquires written or verbally that we may receive from you
To comply with any applicable laws and regulations
Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests

How long do we keep your information for?

Upon entering into a Supplier agreement with us your information is kept in our CRM system for the duration of the working relationship, to enable us to proficiently manage our supplier relationship and thereafter in line with legal requirements.

Your rights over your information

By law, you can ask us what information we hold about you, you can see it, and you can ask us to correct it if it is inaccurate.

You can also ask for it to be erased and you can ask for us to give you a copy of the information.

You can also ask us to stop using your information at any time, by emailing, writing or telephoning us using the contact details above.

You’re right to complain

If you have a complaint about our use of your information, you can contact the Data Protection Officer by email at dpo@laddersfree.com