Privacy Notice for Customers

This privacy notice tells you about the information we collect from you when you submit an enquiry to us via our website, email or telephone. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are LaddersFree. Our address is Unit 2 Clyst Works, Clyst Rd, Topsham. Exeter. EX3 0DB. You can contact us by post at the above address, by email at dop@laddersfree.com or by telephone on 0845 642 3242

If you have any enquiries about our use of your personal data these should be address to the Data Protection Officer using the contact details above.

What personal data do we collect?

When you submit an enquiry to us, we ask you for your name, business name, your email address, telephone number and a brief description of your enquiry.

Why do we collect this information?

We will use your information to respond to your enquiry and hopefully to provide you with the information you need. We do this in order to take steps at your request prior to entering into a service agreement.

What do we do with your information?

Your information is stored in our Customer Relationship Management (CRM) system.

We will not use the information to make any automated decisions that might affect you.

We may share your data with third party service providers who provide services to us which require the processing of personal data – to help third party service providers in receipt of any shared data to perform functions on our behalf in accordance with our privacy policy.

How long do we keep your information for?

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in our privacy policy or until you request that the Data be deleted.

Your rights over your information

By law, you can ask us what information we hold about you, you can see it, and you can ask us to correct it if it is inaccurate.

You can also ask for it to be erased and you can ask for us to give you a copy of the information.

You can also ask us to stop using your information at any time, by emailing, writing or telephoning us using the contact details above.

You’re right to complain

If you have a complaint about our use of your information, you can contact the Data Protection Officer by email at dpo@laddersfree.com